Question 1

Can I view or test drive the car before I place my order?

Accepted Answer

On our website we've invested in state of the art photography to ensure you can get a real feel for every aspect of the vehicle in the comfort of your home.

Unfortunately we don’t offer viewing appointments or test drives prior to purchase but with 14 days to change your mind after you receive the car, you'll have lots of time to ensure the car is right for you.

And if you decide you don't like the car you can return it free of charge for a refund within 14 days*.

For more information about our 14 day money back guarantee please see our terms

Question 2

Will my used car have any scratches or dents?

Accepted Answer

We make every effort to provide full details of any blemishes on the vehicle on our website so you can make an informed choice to purchase.

However, if you do find something you are unhappy with at the time of collection or delivery then let us know straight away and we will outline the options available to you.

Question 3

What happens during delivery or collection?

Accepted Answer

Before your appointment, we will call you to confirm all the details and how to tax the new car ready for handover.

We will also send you a video of the car demonstrating its controls prior to your appointment.

If your car is being delivered we will notify you when the delivery driver is on their way.

During the appointment, we'll complete an identity check with you, we'll confirm the condition of your part exchange is as expected and then give you all the documents for your new car.

We'll make sure the car is sanitised ready for you to look around and allow us to answer any questions.

Finally, all we need from you is your signature to confirm acceptance of the vehicle.

Question 4

How does the 14 day money back guarantee work?

Accepted Answer

Once you take delivery of your new car, you have 14 days to enjoy and test drive it to ensure it suits you.

If you're not entirely happy with the car, you must contact our Customer Support Team within the 14 day period and we can start the exchange or return process for your refund*.

*For full terms relating to the 14 day money back guarantee see our terms and conditions

Question 5

Can I reserve a car, to purchase it later?

Accepted Answer

Once you have found the right car for you on our website you can choose the 'Buy Now' button to enter a exclusive checkout process to ensure you can secure your new vehicle without concern that someone else might buy it first.

We provide 30 minutes for your exclusive checkout process, giving you enough time to choose optional extras and complete payment for your car through either a debit card or applying for and gaining acceptance for car finance.

This avoids the need to leave a deposit and instead allows you to complete the whole transaction in one visit.

Question 6

What documents come with a car I buy?

Accepted Answer

We will supply all manuals and documents relating to service history of the vehicle, where:

this does not have the personal details of a previous keeper. and
where this has been supplied to us as a physical document by our supply partner

Shortly after delivery or collection is complete, we will register you online as the new keeper with the DVLA, meaning you will receive a new V5 keepers document with your name and address on it within a few days.

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